Warranty
Before returning a product or part, the manufacturer should be contacted for any warranty claims.
Going Print warrants to the original retail purchaser that our products are made from standard materials, manufactured in strict accordance with scientific processes, subject to rigorous quality testing and are free from defects in materials or workmanship.
Going Print provides service strictly in accordance with the warranty policy, except in the following cases:
- Not following assembly instructions, notes or accompanying cautions;
- Normal deterioration of the products, including hardware and print;
- Misuse and unauthorised alteration of the product, including construction etc.
- Damages are caused by wind, rain, or other forces of nature, or to accidental or deliberate damage of the product；
- Quality issues with products not sold or manufactured by NearMe Tent；
- Products are repaired by someone other than NearMe Tent or a NearMe Tent authorised dealer.
Going Print reserves the right to make the final judgment on any warranty disputes, which includes the final determination of the cause and responsibility of damages as well as the final determination of warranty solution and response.
WARRANTY:
- 1 year limited warranty from the date of purchase for stock, unprinted fabric items including tent tops, walls, flags, table covers etc.
- 6 months limited warranty from the date of purchase for custom printed fabric items – unless otherwise specified – due to fade or a manufacturing defect. But once the artwork is approved, NearMe Tent is not responsible for any issues pertaining to the design;
- 1 year limited warranty from the date of purchase for frames.
Please note：
Check that the hardware, accessories and graphics are intact first upon receipt of the product. If a quality problem occurs within 3 days of your receipt of the product, we will replace the product free of charge and cover the shipping costs. If a quality problem occurs after 3 days from the date you receive the product, we will replace the product free of charge but will not cover the shipping costs.
If there is a quality problem when you receive the product, please first check the outer box for damage. If the outer box is damaged, please take a photo of the damaged outer box and the product in time. If the outer box is not damaged, please take a photo of the damaged product. When you receive the product and find damage, please submit a dispute with a description of the problem and photos of all damaged products. Upon receipt of photos relating to the quality issue, we will compensate for the damaged product after verification.
We attach great importance to after-sales service, so please contact our customer service team in the first instance in case of any quality problems, and we will find the best solution to mitigate the damage in the shortest possible time. Give you a satisfactory solution.